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* Refund & Cancellation Policy * *

A $100 deposit is required when you book your reservation. The balance must be paid in full no later than the start time of your event.

A full refund is available within 3 days before the event.

Deposits are non-refundable after the grace period has expired

Deposits can be carried over within one year when rescheduling a canceled event.

* Travel Surcharge *

Our primary service area is a 25-mile radius of zip code 29045.

We service a "secondary" area outside our primary area with an added fuel surcharge fee.

We provide FREE QUOTES with the fuel charge upon request.

All bookings outside the primary area are required to be 2 hours or more.

* Bad Weather *

In case of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If you are aware on the day of you event that severe weather threatens, please contact us to reschedule. No additional charges if an event is rescheduled due to bad weather conditions.

* Damage/Injury *

In case of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If you are aware on the day of you event that severe weather threatens, please contact us to reschedule. No additional charges if an event is rescheduled due to bad weather conditions.

* PDF VERSION OF OUR POLICIES AVAILABLE UPON REQUEST *
* Each RESERVATION confirms you AGREE to ALL POLICIES *