Mobile Arcade/Experience Policies

PALMETTO MOBILE ARCADE is the ultimate, locally-owned in mobile entertainment serving Columbia, SC.  Our #1 priority is to provide a stress-free party solution to the hosts. Please read below for our official policies.

 

REFUND/CANCELLATION POLICY:

A $100 deposit is required when you book your reservation. The balance must be paid in full no later than the start time of your event, by Paypal, Credit Card or in cash. We realize that things happen, so if a cancellation is necessary, a full refund will be provided only if notice is given 7 or more days before your event. Deposits are non-refundable if you cancel less than 7 days before your event, you will be given a one-time opportunity to reschedule your event (subject to a $25 change fee) if the requested date and time are available.

 

CONTACT:

Please contact us by using the form on the “Contact Us” page.  Feel free to e-mail us at palmettomobilearcade@gmail.com, or call (803) 530 -7209.

 

PRIVACY POLICY:

Palmetto Mobile Arcade is committed to protecting your privacy. All information collected on the site and/or on the website is strictly for reservation purposes ONLY. Palmetto Mobile Arcade strives to make your experience a memorable and positive experience. We will not sell, trade, or rent your personal information to others.

 

TRAVEL SURCHARGE:

Our primary service area is a 25-mile radius of zip code 29223. We also service a "secondary" area outside our primary area when bookings are possible, but must add a fuel surcharge fee when we travel to the secondary area. Please contact us prior to booking for estimated fuel surcharge fee.

 

BAD WEATHER:

Palmetto Mobile Arcade was designed for all types of weather conditions. It's insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not cooperate with your scheduled party. In case of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If you are aware on the day of you event that severe weather threatens, please contact us to reschedule. No additional charges if an event is rescheduled due to bad weather conditions.

 

SUPERVISED CHILDREN:

For guests under the age of 16, Palmetto Mobile Arcade requires that a parent or responsible adult be present inside or just outside of the trailer at all times. Guests between the ages 16 and 18 must have a parent or responsible adult on the premises if communication from the Palmetto Party Advisor is necessary. We reserve the right to refuse, cancel or cut short any event if children are not adequately supervised or present the risk of harm to themselves, others, our staff, or equipment and no refund will be given.

 

SMOKING/ALCOHOL/ILLEGAL DRUGS:

For the health and enjoyment of your guests, smoking is not permitted in the Game Theater and we ask that guests refrain from smoking just outside of the arcade.  You may serve alcohol at your event (but not in the Game Theater), as permitted by local and state law; however, we reserve the right to refuse, cancel or cut short any event if alcohol is being abused or presents the possibility of danger or harm to our staff, equipment or others. The use of illegal drugs, of any sort, will not be tolerated in or around our Game Theater. Any observation of illegal drug use will result in the immediate termination of the event and no refund will be given.

 

DAMAGE/INJURY:

The client agrees to indemnify and hold harmless Palmetto Mobile Arcade and its employees from liability for any actual or consequential damages arising from injury or harm to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Palmetto Mobile Arcade is NOT responsible for any damage to driveways, landscaping, or underground utilities if we have been instructed to park in such areas. 
 

Additionally, Palmetto Mobile Arcade reserves the right to bill the client's credit card for damages to our Mobile Arcade and equipment caused by the client’s guests.  Palmetto Mobile Arcade nor its employees assumes any responsibility for any damages or injuries sustained on the client’s property or at their designated location. All liabilities for any such damages or injuries are the sole responsibility of the client.

 

FOOD/DRINK:

Due to the sensitivity of our equipment, Palmetto Mobile Arcade does not permit the consumption of any food or drinks in the Game Theater. Please have your guests consume refreshments outside the Game Theater prior to entering.

 

 

PHOTOGRAPHS:

During your event the Palmetto Party Advisor will take photographs inside and outside the Game Theater. You will be able to view all pictures on the Palmetto Mobile Arcade Facebook Fan Page and copy them to your files. If you do not want us to take photographs or post them on our website and/or Facebook Page, please notify us by email prior to the event.

 

INVITATIONS:

If your event includes invitations, after your event is booked, we will send invitations to your billing address for you to mail to your guests. If you prefer to make other arrangements, please contact us. Invitations will be mailed to you upon receipt of the deposit.

TIPS:

The Palmetto Party Advisor is well-trained and guarantees your event will the make the most of our high-tech fun. He or she tutors, inspires  and entertains. Tipping for good service is a great idea, but not required.

Palmetto Mobile Arcade Specs:

Our truck and trailer combination will need a minimum of 30 feet of level space (about 4 car lengths) to park.

 

If we park on your neighborhood street, please check with your neighbors (if they may object) or notify us if you have an alternative spot for us to park. We might also have to block a driveway.

 

Please note our Palmetto Party Advisor will not park anywhere that may cause a danger to persons, property or equipment.

 

VIDEO GAMES SELECTION & RATINGS:

Palmetto Mobile Arcade honors your discretion regarding game selection. This means that we will play only the games that you allow. The Game Theater has games of all ratings and can accommodate many tastes and levels of play. The Palmetto Party Advisor will work with you prior to your event to confirm any game restrictions. Should you want to select your games in advance, please send an email to palmettomobilearcade@gmail.com indicating the games that you prefer or let the Palmetto Party Advisor know as soon as s/he arrives at your event.

 

By booking a reservation, you confirm that you have read the Policy and Fully understand its terms and conditions.